Enter a paradise in the heart of the Riau Archipelago.

The Residence Bintan

A luxury resort on the shores of the largest island in Indonesia’s Riau Archipelago, nestled amid nature’s splendour with sweeping views across a calm bay.

Treat your family, friends or associates to enriching moments to long remember at The Residence Bintan

Frequently Asked Questions

Should the full value of the E-hotel vouchers be redeemed at once?

Yes, E-hotel vouchers can only be used for a single transaction at The Residence Bintan.

What do I do if I lose my E-hotel vouchers?

Please contact reservation-bintan@theresidence.com for inquiries on E-hotel vouchers, and we will assist in reissuing the E-hotel vouchers.

Can E-hotel vouchers be redeemed for cash?

No, E-hotel vouchers cannot be redeemed for cash.

How can the recipient redeem his E-hotel voucher?

The recipient can redeem his E-hotel voucher by presenting an email print-out or a snapshot of the voucher, together with an official form of identification at The Residence Bintan.

How we can utilize E-hotel vouchers?

After purchasing E-hotel vouchers, you can call our hotline +62 778 6000 888 / +62 811 703 1676 (0800-2000hrs) or email reservation-bintan@theresidence.com, to place the reservation, once your travel dates are confirmed.

How are the E-hotel voucher delivered?

You will receive your E-hotel vouchers via email.

Do E-hotel vouchers have an expiration date?

Yes, you can locate the respective validity information on each E-hotel voucher.

What currency and denominations are E-hotel vouchers available in?

E-hotel vouchers are available in SGD.

What can E-hotel cash vouchers be used for?

E-hotel vouchers can be used for accommodation, dining, selected activities and spa treatments.

Where can I use my E-hotel vouchers?

E-hotel vouchers can only be used at The Residence Bintan.

How can I purchase E-hotel vouchers?

All E-hotel vouchers can be purchased online using a Visa or MasterCard through this online portal.