General
Should the full value of the E-hotel vouchers be redeemed at once?
Yes, E-hotel vouchers can only be used for a single transaction at The Residence Bintan.
What do I do if I lose my E-hotel vouchers?
Please contact reservation-bintan@theresidence.com for inquiries on E-hotel vouchers, and we will assist in reissuing the E-hotel vouchers.
Can E-hotel vouchers be redeemed for cash?
No, E-hotel vouchers cannot be redeemed for cash.
How can the recipient redeem his E-hotel voucher?
The recipient can redeem his E-hotel voucher by presenting an email print-out or a snapshot of the voucher, together with an official form of identification at The Residence Bintan.
How we can utilize E-hotel vouchers?
After purchasing E-hotel vouchers, you can call our hotline +62 778 6000 888 / +62 811 703 1676 (0800-2000hrs) or email reservation-bintan@theresidence.com, to place the reservation, once your travel dates are confirmed.
How are the E-hotel voucher delivered?
You will receive your E-hotel vouchers via email.
Do E-hotel vouchers have an expiration date?
Yes, you can locate the respective validity information on each E-hotel voucher.
What currency and denominations are E-hotel vouchers available in?
E-hotel vouchers are available in SGD.
What can E-hotel cash vouchers be used for?
E-hotel vouchers can be used for accommodation, dining, selected activities and spa treatments.
Where can I use my E-hotel vouchers?
E-hotel vouchers can only be used at The Residence Bintan.
How can I purchase E-hotel vouchers?
All E-hotel vouchers can be purchased online using a Visa or MasterCard through this online portal.